Terms of Service
These Terms of Service ("Terms") govern your use of mysocialsboost.com (the "Site") and all services provided MySocialsBoost ("MySocialsBoost," "we," "us" or "our"). By creating an account, adding funds or placing an order, you agree to these Terms. If you do not agree, do not use the Site.
1. Eligibility and Accounts
1.1 You must be at least 18 years old, or the age of majority in your country, to use the Site.
1.2 You are responsible for keeping your MySocialsBoost login details secure and for all activity on your account.
1.3 You must provide accurate information when registering and making payments.
1.4 We will never ask for your social media passwords. Our services only require a public username or post link. Never share your social media passwords with anyone claiming to represent us.
2. Nature of Our Services
2.1 MySocialsBoost provides social media marketing services, including followers, likes, views, comments and similar engagement ("Services"), for third-party platforms such as Instagram, TikTok, YouTube, Facebook and X ("Platforms").
2.2 We are not affiliated with, endorsed by or sponsored by any Platform. All Platform names and trademarks belong to their respective owners.
2.3 Platforms change their systems and policies frequently. Service descriptions on the Site, including start times, delivery speeds and estimated quantities, are estimates provided for information only. They are not guarantees.
2.4 We may substitute an equivalent service where needed to complete an order.
3. Platform Risk and Your Responsibility
3.1 You acknowledge that Platforms may prohibit or restrict the use of third-party services to increase followers or engagement, and that using our Services may result in consequences including removed followers or engagement, reduced reach, or restriction, suspension or closure of your account.
3.2 You use our Services at your own risk. You are solely responsible for deciding whether to use our Services and for any consequences under a Platform's rules.
3.3 We strongly advise against ordering Services for accounts that are newly created, not verified by phone or email, have no existing followers, or contain copyrighted content, as these carry a higher risk of Platform action. Established accounts also carry some risk.
3.4 We are not responsible for any account restriction, suspension, closure, loss of followers or engagement, or any other action taken by a Platform.
4. Placing Orders
4.1 Your profile or post must be public when you place an order and until it is completed. You may make it private again after completion.
4.2 Check every order carefully before submitting it. You are responsible for entering the correct link, username and quantity.
4.3 Place only one order at a time for the same link. Do not place a new order for the same link, from us or any other provider, until your current order is complete. If you do, we cannot track delivery accurately, and the affected order will not be eligible for a refund or refill.
4.4 Do not change your username, delete the post or make your account private while an order is in progress.
4.5 If an order is marked "Completed" because the account was private, the link was incorrect, or the username or post was changed or removed, the order will not be refunded.
4.6 For [bot / low-tier] follower services, wait at least [6] hours after an order completes before placing another order for the same account.
4.7 Start and delivery times may be delayed during periods of high demand. Delays are not grounds for cancellation or refund of an order in progress.
5. Prohibited Use
You may not use our Services for accounts or content that:
- (a) contain adult, sexual or 18+ content;
- (b) promote illegal gambling, betting-tip or coupon-selling schemes;
- (c) promote illegal goods, services, fraud, scams, hate speech or violence;
- (d) infringe anyone's intellectual property or privacy; or
- (e) otherwise violate applicable law.
You may not use stolen or unauthorized payment methods, or use the Site for money laundering or any unlawful purpose. We may cancel orders for prohibited accounts without refund, and may suspend or terminate your account.
6. Payments and Account Balance
6.1 Funds are added to your MySocialsBoost account balance before ordering. Prices may change at any time. Changes do not affect orders already placed.
6.2 Deposits are non-refundable to your original payment method and can only be used for Services on the Site, except where Section 7.4 applies or where the law requires otherwise.
6.3 We may use third-party payment processors, and their terms may also apply to your payment.
7. Refunds, Partial Delivery and Refills
7.1 Refunds are issued as credit to your MySocialsBoost balance, not to your payment method.
7.2 Undelivered orders: If an order cannot be delivered, the full order amount is credited to your balance.
7.3 Partial delivery: If an order is only partly delivered, or is cancelled before completion, we credit your balance for the undelivered portion only.
7.4 Discontinued services: If a service is permanently removed and no equivalent alternative is available, we will refund the unused amount for affected orders to your balance, or, at our discretion, to your payment method.
7.5 Refills: Refill guarantees apply only to services whose listing expressly includes a refill period, and only for drops that occur within that period. To be eligible, the account must remain public, and the order must not have been affected by the actions described in Sections 4.3–4.5. Services without a stated refill period, including [bot / low-tier] services, carry no guarantee against drops, which may happen at any time, even the same day.
7.6 Support requests about an order must be made within 30 days of the order date. We may be unable to investigate older orders because the relevant data may no longer be available.
7.7 No refunds are given for:
- (a) completed orders;
- (b) drops in followers or engagement after delivery, except under Section 7.5;
- (c) orders to private, incorrect or changed links;
- (d) orders affected by overlapping orders on the same link;
- (e) delivery taking longer than estimated; or
- (f) orders placed in breach of these Terms.
8. Chargebacks and Payment Disputes
8.1 Please contact support before opening a dispute. Most issues can be resolved quickly through a support ticket.
8.2 If you open a chargeback or payment dispute that we consider unjustified, we may suspend or permanently close your account, cancel pending orders, and remove followers or engagement previously delivered through our Services. We may also provide your order and delivery records to the payment processor as evidence.
9. Resellers and API Users
9.1 Resellers may resell our Services and are fully responsible for their own customers, including customer support, refunds and compliance with laws and Platform rules.
9.2 API access may be limited, suspended or changed at any time. Misuse of the API, including excessive requests or attempts to disrupt our systems, may lead to suspension.
10. Support and Conduct
10.1 Support is available through tickets on the Site [and at support@mysocialsboost.com].
10.2 Please communicate respectfully. We may suspend or close accounts that direct abusive, threatening or offensive language at our staff.
11. Suspension and Termination
11.1 We may suspend or terminate your account, cancel orders, or withhold your balance where we reasonably believe you have breached these Terms, engaged in fraud or illegal activity, or used unauthorized payment methods. Where balances are withheld because of suspected fraud or illegal activity, we may report the matter to the relevant authorities or payment providers.
11.2 You may close your account at any time by contacting support. Any remaining balance is handled under Section 6.2.
12. Disclaimer of Warranties
The Site and Services are provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties, express or implied. We do not guarantee any particular result, including the retention, activity, engagement, reach, sales or business outcome of any follower or interaction, or that the Site will be uninterrupted or error-free.
13. Limitation of Liability
13.1 To the fullest extent permitted by law, MySocialsBoost and its owners, employees and partners are not liable for any indirect, incidental, special or consequential losses, including loss of profits, revenue, data, reputation or social media accounts.
13.2 Our total liability for any claim relating to an order or the Services is limited to the amount you paid for the specific order giving rise to the claim.
13.3 Nothing in these Terms limits liability that cannot be limited under applicable law.
14. Indemnity
You agree to indemnify and hold harmless MySocialsBoost and its owners, employees and partners from any claims, losses, damages and costs, including reasonable legal fees, arising from your use of the Services, your breach of these Terms, your violation of any law or Platform rule, or, if you are a reseller, claims by your customers.
15. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including Platform updates, outages, internet or payment system failures, government action or natural disasters.
16. Changes to These Terms
We reserve the right to update these terms without notice at any time. Continued use of the Site after changes are posted means you accept the updated Terms.
17. General
18.1 Entire agreement: These Terms, our Privacy Policy and any service-specific terms shown on the Site form the entire agreement between you and us.
18.2 No waiver: Our failure to enforce any provision does not waive our right to enforce it later.
18.3 Assignment: You may not transfer your account or these Terms without our consent. We may transfer them as part of a business sale or restructuring.
Privacy Policy
This Privacy Policy explains how MySocialsBoost ("MySocialsBoost," "we") collects, uses and protects your personal information when you use mysocialsboost.com.
1. Information We Collect
- Account information: name, email address, username and password (stored in hashed form).
- Order information: social media usernames and links you submit, order history and support tickets.
- Payment information: payment amount, date and transaction reference. Card and bank details are processed by our payment providers, [e.g. Paystack, Flutterwave, Stripe], and are not stored by us.
- Technical information: IP address, browser type, device information and cookies.
2. How We Use Your Information
- To create and manage your account
- To process payments and deliver orders
- To provide customer support
- To prevent fraud, abuse and unauthorized payments
- To send service updates and, if you agree, marketing messages, which you can opt out of at any time
- To comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We share it only with:
- payment processors, to complete transactions;
- service providers who help run the Site, such as hosting, email and analytics providers, under confidentiality obligations;
- authorities or payment providers where required by law or to investigate fraud; and
- a buyer or successor if our business is sold or restructured.
4. Cookies
We use cookies to keep you logged in, remember your preferences and understand how the Site is used. You can disable cookies in your browser, but some features may not work.
5. Data Security
We use reasonable technical and organizational measures to protect your information, [including SSL encryption and hashed passwords]. No online system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep account and order records for as long as your account is active and for 3 years afterwards, as needed for legal, tax, fraud-prevention and dispute purposes.
7. Children
Our Services are not intended for anyone under 18, and we do not knowingly collect their personal information.